Sometimes your customer might request a refund of the product they bought.

Here’s how you can refund the customer:

1. Go to the sales page

2. Find or search the customer name, email, or transaction ID you want to refund

After you’ve found the transaction, you can click it and a sidebar will open.

3. Click the ‘Refund’ button

It will then open a pop-up asking you to confirm the refund. Click the ‘OK’ button to confirm the refund.

After the refund is processed, the payment status of the transaction will be changed to ‘Refunded’ and at the bottom it will show more details.